368e Terms & Conditions – Malaysia Platform Usage Terms

1 Introduction & Acceptance of Terms

Welcome to 368e, the online casino platform built exclusively for Malaysian players. These Terms & Conditions constitute a legally binding agreement between you ("Member" or "Player") and the operator of 368e ("the Company", "we", or "368e") in connection with the use of the website, mobile platform, and all services provided by 368e.

By completing the registration process, making your first deposit, clicking the "Register" button, or otherwise accessing and using the platform 368e, you confirm that you have read, understood and fully agree to comply with all Terms & Conditions set out in this document, including the Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

These Terms & Conditions are written in Bahasa Melayu to facilitate understanding for Malaysian players. In the event of any inconsistency between a translated version and the original, the Bahasa Melayu version shall prevail for all matters relating to 368e.

2 Player Eligibility

To register for and use the platform 368e, you must meet all of the following eligibility requirements at all times while using the platform:

• Aged 18 years of age and above at the time of registration and throughout the period of account use.
• A Malaysian citizen or legal resident accessing the platform from a permitted location.
• Never had an account 368e that has been suspended or closed due to a previous breach of our terms.
• Acting on your own behalf and not at the direction of or for the benefit of any third party.
• Possessing full legal capacity to enter into a binding agreement.
• Not currently on any self-exclusion list or problem player register of any recognised responsible gambling programme.

368e reserves the right to request proof of eligibility at any time, including a copy of your Malaysian identity card (MyKad), utility bill, or other valid documents for identity verification purposes. Failure to provide the requested documents within the specified timeframe may result in the temporary suspension or closure of your account.

3 Registration & Account Management

Account registration process 368e is free and can be completed in under 2 minutes. During registration, you are required to provide accurate, truthful and up-to-date information, including your full name, an active Malaysian phone number and any other details requested.

Each player is only permitted to hold one (1) 368e account only. Holding more than one account is a serious breach of these terms and will result in the closure of all associated accounts and the forfeiture of any winnings or balances held. This includes accounts registered under the same family name, address, phone number, or payment method.

You are solely responsible for keeping your account password confidential 368e your account. Please do not share your password with anyone and ensure you log out after every session, especially when using a shared device. 368e is not liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your password.

4 Deposits & Payment Methods

To play at 368e with real money, you will need to make a deposit into your account. We support a range of payment methods popular among Malaysian users:

All deposits must be made from a payment method registered in your own name. 368e does not accept third-party deposits. If we detect funds originating from a source unrelated to the account holder, those funds will be returned and the account may be subject to further review.

368e does not charge any processing fees for deposits. However, individual payment providers may impose their own charges, which are beyond our control. Please review your e-wallet or bank's terms before making a transaction.

5 Withdrawal of Winnings

Winnings earned through legitimate gameplay on the platform 368e may be withdrawn subject to the following conditions:

• The minimum withdrawal limit is RM 50 per request.
• The maximum daily withdrawal limit is RM 50,000 unless otherwise determined by 368e management.
• Withdrawals are processed to the same payment method used for the deposit — except in exceptional cases requiring additional verification.
• Your first withdrawal may require identity verification (KYC), which involves submitting a copy of your MyKad and proof of address.
• Withdrawal processing times: e-wallets within 3–10 minutes, bank transfers within 10–30 minutes.
• Winnings earned using bonus funds are subject to wagering requirements that must be met before a withdrawal can be approved.

368e reserves the right to suspend or delay withdrawals for security review purposes, anti-money laundering (AML) compliance, or identity verification. All withdrawal decisions are final and 368e shall not be held responsible for any losses arising from delays beyond our control, such as banking service disruptions or payment provider technical issues.

6 Bonuses & Promotions

368e offers its members a wide range of bonuses and promotions, including but not limited to welcome bonuses, weekly cashback, daily free spins, and referral bonuses. All bonuses are subject to the following terms and conditions:

• Every bonus carries a wagering requirement that must be met before the bonus amount can be converted into withdrawable cash.
• Welcome bonus wagering requirements 368e is typically between 20x and 30x the bonus amount received, unless otherwise stated in the specific promotion's terms.
• Bonuses may not be transferred between accounts or shared with other players in any way.
• In the event that 368e detects any attempt to abuse bonuses — including opening multiple accounts, providing false information, or employing strategies that manipulate the bonus system — all associated bonuses and winnings will be forfeited and the account will be closed.
• 368e reserves the right to modify, suspend or terminate any promotion at any time without prior notice, provided that doing so does not affect the rights of players who have already legitimately fulfilled the applicable wagering requirements.
• Unused bonuses that expire within the designated validity period will be automatically forfeited with no compensation.

7 Game Rules

All games available on the platform 368e — including video slots, live casino, baccarat, roulette, blackjack and other games — each have their own individual rules, which can be found within the respective game interface. Those game-specific rules form an integral part of these Terms & Conditions as a whole.

All games on 368e operate using a Random Number Generator (RNG) system that has been independently certified by a qualified third-party testing body. This ensures that every game outcome is entirely random and cannot be manipulated by any party, including 368e yourself.

• Players are fully responsible for understanding the rules of any game before they begin playing.
• Settled game outcomes are final and cannot be disputed unless there is clear evidence of a technical failure that can be verified by the 368e system.
• In the event of a technical disruption during an active game session, 368e will use server records to determine the last known game state and resolve any disputes based on those records.
• Confirmed and submitted bets cannot be cancelled by the player.

8 Prohibited Conduct

To uphold the integrity of the platform and protect the gaming experience of all members 368e, the following actions are strictly prohibited and may result in the immediate suspension or closure of your account:

• Use of automated software, bots, scripts, or any other technological means to automate gameplay or exploit the 368e system.
• Collusion between players in live casino or poker games to gain an unfair advantage.
• Money laundering through the platform 368e in any form.
• Providing false information during registration, identity verification, or withdrawal requests.
• Attempting to hack, attack, or disrupt the platform's technical systems 368e.
• Abusing the bonus system through multiple account registrations or bonus hunting techniques that violate promotional terms.
• Acting in a threatening, abusive, or harassing manner toward any member of the 368e support team.

368e reserves the right to report any activity suspected of constituting fraud, money laundering or financial crime to the relevant authorities. Any funds linked to unlawful activity will be seized and handed over to the authorities.

9 368e Liability Limits

368e shall not be liable for any direct, indirect, incidental, or consequential losses arising from or in connection with the use of our platform, including but not limited to:

• Financial losses resulting from gameplay — including losses incurred during legitimate game sessions.
• Service disruptions caused by internet connectivity issues, line outages or failures of the player's own device.
• Unfavourable game outcomes even when a player follows a specific strategy.
• Unauthorised access to a player's account resulting from the player's own negligence in safeguarding their password.
• Inability to access the platform due to scheduled or unscheduled system maintenance.

Maximum liability 368e to any player under any circumstances shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

10 Account Suspension & Closure

368e reserves the right to suspend or close any account under the following circumstances:

• Violation of any part of these Terms & Conditions.
• Identity verification failed or information provided is found to be inaccurate.
• Fraudulent activity or behaviour suspected to involve money laundering.
• Requests from law enforcement authorities or relevant regulatory bodies.
• At the player's own request via the account closure feature in the 368e profile settings.

If an account is closed due to a breach of terms, 368e reserves the right to forfeit any outstanding balance, bonuses, or winnings that have not yet been withdrawn. If the closure is at the player's own request or for reasons other than a breach, any legitimate remaining funds will be returned to the player upon completion of the verification process.

11 Responsible Gaming

368e takes a proactive approach to promoting responsible gaming among all our members. We recognise that for some individuals, casino gaming can become problematic if left unchecked. To help players stay in control, we provide the following tools and resources:

• Personal Deposit Limit: Set your own daily, weekly, or monthly deposit limits directly through your 368e account settings.
• Play Time Limit: Enable play-time reminders to alert you when your gaming session has reached the duration you have set.
• Temporary Self-Exclusion: Choose to suspend your account for 24 hours, 7 days, 30 days, or a longer period — no questions asked.
• Permanent Self-Exclusion: If you require a long-term self-exclusion, please contact the 368e support team and we will process your request within 24 hours.

If you or someone you know is experiencing issues related to gaming habits, please seek help immediately. For more information, visit our Responsible Gaming us or contact our 24/7 support team at [email protected].

12 Amendments to Terms & Conditions

368e reserves the right to modify, add or remove any part of these Terms & Conditions at any time in response to business needs, legal changes or platform improvements. Members will be notified of any material amendments via in-platform notifications or to their registered email address.

Amendments to the terms will take effect immediately upon being published on the platform 368e, unless a different effective date is stated. Continued use of the platform 368e following the publication of any amended terms shall be deemed your acceptance of those revised terms.

It is your responsibility as a member 368e to review these Terms & Conditions periodically to ensure you remain informed of the latest conditions applicable to your account. The date of the most recent amendment will always be displayed at the top of this document for your reference.